FAQ – Frequently Asked Questions

1. Are all your products authentic?

Yes. Every product sold by KādoKura is 100% authentic.

We source directly from:

Verified Japanese distributors

Licensed wholesalers

Reputable hobby stores

Official retail channels

Our presence in Japan ensures genuine, sealed, and high quality items.

 

2. Do you sell sealed products or single cards?

We primarily sell:

Sealed booster boxes

Booster packs

Premium sets

Special edition products

Collectible items

Single cards may be added in the future.

 

3. Do you offer international shipping?

Yes, we ship internationally depending on courier availability.

Shipping fees and delivery times vary by location.

 

4. How long does delivery take?

Estimated timelines:

Domestic: 3–10 business days

International: 7–21 business days

Delays may occur due to customs or courier issues.

 

5. Can I cancel my order?

Orders cannot be cancelled once processed or shipped.

Pre orders follow a separate policy (see below).

 

6. What if my product arrives damaged or incorrect?

Please contact us within 48 hours of delivery with photo/video proof.

We will review the case and offer a replacement or refund if eligible.

 

7. Do you accept returns?

Due to the collectible nature of trading cards, all sales are final unless the item is damaged or incorrect upon arrival.

 

8. How do pre orders work?

Pre orders reserve upcoming products before release.

Full details are available in our Pre Order Policy below.

 

9. Do you offer Cash on Delivery (COD)?

Currently, we do not offer COD.

All payments must be made online through secure gateways.

 

10. How can I contact customer support?

You can reach us at:

Email: hmventures@hotmail.com

We typically respond within 24–48 hours.